User Comments Brand Reviews

Drink Me Five Stars

Reviews my neighbor leaves behind

User generated comments in product review in social commerce.


Amazon just quietly erased a million some product reviews written by persons paid to write a positive post. The cottage industry of bloggers offering book reviews for $ 25- $100 a pop are temporarily thwarted. Amazon deleted anyone who wrote these listings and gave five stars to novels they likely never read without warning. This is only the first phase in Amazon’s attempt to clean up a flawed premise that sales will generate the best to the top. A theory I equal to keep stirring the pot and the bones will pop up.

Amazon does not have an editing staff that checks how you review the latest ginzo knife. They have relied on consumers to honestly rate products and sellers. Amazon has a small staff that deletes obvious or reported spam posts and unrelated drabble. The reviews list in chronological order. A few enhancements to the system have been rolled out, but none so clearly (and silently as Amazon does not announce nor want to reveal future changes) will make the playing field level. No longer will posters ask for throngs to tag their product for a dollar. Amazon added “questions” and “rate the reviewer” type features that they hoped would make the system less “scammy.”

Durable goods, wholesale product manufacturers all started to realize that if they open a Facebook Page, or some industry website then ask people to like them no-one will come.  However, if they offer prizes, incentives and money they can get an individual Facebook page that generates interest in their brand. Facebook has added so many bells and whistles using a Facebook page seems to also have lost its lightening as a method to connect with consumers.

A woman I know made a fortune selling Google page rank, she is one of many black hat SEO experts who touted herself as a marketing wizard. Google can now identify the thirty some methods used to game page rank and they are silently erasing websites that use the cheats from searches without any notice or recourse to “webowners”, or brands. She’s now selling IRS illegal tax credits knowing that her past associations are all crumbling. This same person rather maliciously posted reviews with intention to harm on Amazon as a regular course of entertainment. Seems all her reviews have now disappeared.

If reviews are merely a fringe portion of buyers (Reviews on Travelocity, Amazon, CNET, Epinions, Consumer Reports… gazillion other sites are less than .08% of purchasers) why do buyers even bother to read them? We are human, we care what others think.

How will all the information gathered, collected, graphed and monitored about us as individual consumers typing words on the internet be used in the future for brands?

What I want to know is how is this going to change how books are reviewed and rated in the future? What do you think?

Buy My Book

Steve Nedelton asks me this morning how have I sold so many books... here is my public answer.

 from: Caroline Gerardo

to: Steven Nedelton

subject: re: Friends

I never pay for ads, submissions, or permission.

Be yourself but be fearless - expect failure but be ready to get up and be better. I'm working on my craft as my number one goal. I write seven days a week - work full time and am sole provider for my family... all that aside I am going to give you some input here and please put your turtle shell on and ears open (I have a desert tortoise who is the dearest).

Focus on three silos at max- you need to budget your time for the number one (writing and family) above.

Pick three different internet tools and one live face to face one.

Buddy up with authors not necessarily same genre ( but you will find kindred make the most sense if they are smart and understand we are not competing with each other).

You need to blog- you need to pour your writing practice warmups in the blog or do reviews of what you adore. Wordpress is fancier I use Blogger just because I'm a loyal Google brander.  Don't bother with writing things that bore you or are negative - people don't want that in short posts. Naysay will drag your heart down.

You MUST change your photo on amazon -it is GREEN and you need a haircut and a relaxed look. The glasses are good you have a cute face but the picture is awful and readers (like everything in the world) judge a book - and the author by its cover. Be you. Its fine to be quirky, authors never dress fashionable.

Think branding - your writing, your presence, your posts, are your whole soul opened for ridicule. Be fearless, I repeat. Link up your silos but don't link all four - link two and two because readers will get bored with "buy my brand." I started using twitter 42 days ago, and just love the flash fiction aspect of writing without self editing, this may not be for you.

Go fill out Listorious with all the definitions and details. You can add- tags. What are your brand's five tags? USE them. Mine are: literary, poetry, fiction, contemporary, books. Yours I'm going to poke here are probably: thriller, spy, nerd, smart, books.

 I don't like Facebook but many authors just love it and sell books there, try it maybe you will be better there than I. I'm on Linkedin and dabble in some writers and filmmakers groups (I've produced before but not where I'm headed today). Linkedin has sold books for me to business people- most authors will tell you linkedin doesn't work for them. Goodreads doesn't sell books but is an easy place to display covers, find those buddies, and read other work to push yourself to grow. Amazon is where your links all need to point to. Amazon sells the largest percentage of paper and ebooks. Amazon slam dunk beats them all. Go look at the big boys Amazon pages Follet Baldessari Crais - they aren't even getting close to what indie authors have figured out: a slick book trailer does not sell your book- content does. The content is you - so be fearless, bleed content, the world is starved for new. God they are so tired of T.V. if you are true to your "brand" you will succeed.

Other methods: indie bookstores go to readings, go to your local library and leave fliers - try different things, figure out what works for you.

I haven't done blog tours- some swear by this and physical tours J A Konrath is a master at the dog and pony show from the back of his car and he blogs about it. He and Locke know how to package and market on a budget with great success.

Authors Den, Agent Query, Bookcountry, a million others find the ones that you like.

Russell Blake said to me yesterday, this is a long haul not a foot race 

Read. Be happy. Pay it forward. Be kind. Let the trolls and negatives roll off like a duck.

Start now.







buy steve's books here:

while you are at it buy Russell's
 better yet buy all my books....

Book Tour Closing Marketing Site

photograph: Caroline Gerardo copyright 2011

In Spring Butterflies Awaken From Galled Tree

Received an email this morning that Book Tour will be closing their website on September 1st due to lack of income.

It is not a site I used with frequency, I choose to limit into six silos of marketing. For myself, I want to write seven hours a day, care for my children and work my bank job an eight-hour day. This leaves about an hour a day for marketing efforts. While I hear other authors submitting and growing in readership, I have been accurate in my assessment of how to develop as a writer. The best use of my time is in plinking on the keyboard.

Dear S Moker and all the Book Tour employees and affiliates:



I was saddened to read the email that you must close up shop. Your website is a lovely and helpful source for writers and readers. Things are tough and this is the Third Great Depression, though no politician would use such words.



I hope you will resurrect in some new format that includes ads and pay per click and some form of income for your families and those who work with and for you. At this moment, things seem dark, but push forward, in time this will bring about something good.

All my best. Hugs.

Caroline Gerardo

Author